Automation to add emojis to messages
complete
T
Taylor Zigtema
Create an automation that adds an emoji to an existing message or a root message.
Context:
Allow Agents to See Deflection Status
In Slack ticket channels, if an employee clicks "yes" when the Foqal bot asks if their question was answered, the employee receives a "thank you message", but agents can't see this and are unsure if the employee still needs help or not. It'd be nice if there was an automation that would add the :white_check_mark: emoji to the message when the employee clicks "yes"
[edit by Vlad]
Vlad Shlosberg
Merged in a post:
Automatically Add :ticket: to Slack message when a ticket is created
T
Taylor Zigtema
We have the ticket deflector turned on in our request channel in Slack but when the ticket deflector has a low confidence, it automatically creates a ticket for the requestor. In the past, we've relied on seeing :ticket: on the Slack message to know that it's a ticket an agent needs to work on, otherwise we assume the bot answered the employee's question. It'd be great if Foqal could automatically add :ticket: to any messages that result as a new ticket in the queue.
Vlad Shlosberg
complete
You can now add an emoji using the Add Emoji task. Just put in your emoji name, and its attached to the root message.
Vlad Shlosberg
in progress
This feature will be released in the next release (next couple of days)
M
Manabu Uchikata
We need it too.