Feature Requests

We have several ticket types generated that include a "Date+Time" as part of the submission - it would be great to be able to pull that date+time as a variable that can be used for as a due date for tasks, or to play off of for SLAs, and make more clarity on timelines for multiple people who may be involved as participants on tickets

Allow (Non-Agent) Request Participants to see tickets in web console

Allow users to mention Slack groups from within the web interface.

Allow multiple tickets to be merged together in the web application

We would like to be able to update a user property (Employee Information). For example: Employee ID Manager's Email Job Title Department

It's hard to see the cause of errors in automations. Figure out a way to provide more logging/debugging information when automations fail.

Allow administrator to delete columns after they were created.

It would be great to see comments from Github in Foqal, this would ideally be an optional function as some use cases would involve not needing Github comments in Foqal. So an additional bi direction action would be great that we could set on a request type or action.

Would be great to have the ability to customise branding (e.g. name and logo) fo the foqal agent per slack channel / queue. Would be helpful in cases where multiple teams are using the agent dedicated to triaging tickets specifically on their behalf. For example, one team can name the agent "it-support". Another team can name the agent "Human Resources" along with a related logo etc.

Create a new type of Group Admin that only has access to the settings associated with a group and set of channels. So they can change the settings, automations, etc that affect their group and channels, but not all administrator settings.