Feature Requests

Admins are unable to see what approvals are still outstanding to remind the approvers to take an action (or override them). Admins should have the ability to view al outstanding approvals.

Updating automations to make it easier to create/view/clone/test/revision automations

It's hard to see the cause of errors in automations. Figure out a way to provide more logging/debugging information when automations fail.

Create an automation that adds an emoji to an existing message or a root message. Context: Allow Agents to See Deflection Status In Slack ticket channels, if an employee clicks "yes" when the Foqal bot asks if their question was answered, the employee receives a "thank you message", but agents can't see this and are unsure if the employee still needs help or not. It'd be nice if there was an automation that would add the :white_check_mark: emoji to the message when the employee clicks "yes" [edit by Vlad]

Allow quicker usage of foqal interface with keyboard shortcuts

Allow you to search for something and it brings back results from across tickets, users, knowledge base, maybe even configurations

Apply new UI elements to Answers (Knowledge Base product)

Make the My Tickets view more similar and easier to create requests and see existing ones.

Redesign the settings to look more fresh

Allow users to see month over month, year over year, or other time periods (ex: compared to 2 weeks ago). This applies to rows, counters, tables, etc