Feature Requests

I believe OG Halp had this - was really nice to quickly assign a ticket to yourself, versus having to click to edit, find your name, and click again.

Admins are unable to see what approvals are still outstanding to remind the approvers to take an action (or override them). Admins should have the ability to view al outstanding approvals.

When creating a custom field, it would be nice to add an option to add multiple email addresses to the field. Would be useful for actioning a ticket that contains multiple users. e.g. bulk offboards happening at the same time.

Make the My Tickets view more similar and easier to create requests and see existing ones.

When looking at the ticket in the web, if the original description is too long, it gets cut off. Allow users to not only see the description but also the custom fields.

Create a way to print tickets and include information such as ticket information, conversation history, approvals, custom fields, etc.

Allow you to search for something and it brings back results from across tickets, users, knowledge base, maybe even configurations

Allow quicker usage of foqal interface with keyboard shortcuts

Allow multiple tickets to be merged together in the web application

Apply new UI elements to Answers (Knowledge Base product)