Feature Requests

Allow requesters to see their open/closed tickets in Slack application directly (without going to web)

Currently, the Foqal bot will reply with recommended answers to a Slack question, but the requestor has to click on the link, login to Foqal, then go back to Slack and click the link again (logging into Foqal doesn't automatically re-direct them to the answer). It makes for a super clunky process and low utilization of answers. Most people just ignore it, open the ticket, and the ticket could have been deflected if the answer was easily available.

Allow Assignees to meet SLAs/reply from Slack threads (instead of Foqal portal) whenever the Slack channel is external (customer facing).

Automation now has Add Participant option, but the option is not selectable from the Slack app or triage channel Hopefully the option will be selectable in Slack as well.

It would be useful to be able to use content retrieved through integration and webhooks as field choices.