Feature Requests

Clone action and emoji automation

Conditions are evaluated from the top down, so adding a condition may require deleting and reassigning an existing condition.

We would like to run action only when there isn't the same message for last an hour or so. This is to prevent to bounce to run action

When filling out a form, I want to store text as a variable based on selection choices using a "Map" and use it as the default value for a field. This could be useful, for example, when having multiple response templates prepared.

A set of automations that happen on a schedule. For example, once a quarter create a ticket at 9am PST to validate user permission sets.

Updating automations to make it easier to create/view/clone/test/revision automations

If an agent adds an internal note to an unassigned ticket, do not automatically assign the agent the ticket.

It's hard to see the cause of errors in automations. Figure out a way to provide more logging/debugging information when automations fail.

The flow can be simplified if the automation can handle things like Switch-case instead of Else-If.