Feature Requests

Enables return values to be used in common automated actions.

Remove The " We think we found an answer" message and just have the answer appear to the question, will make the Deflection format easier to read

I believe OG Halp had this - was really nice to quickly assign a ticket to yourself, versus having to click to edit, find your name, and click again.

Instead of having a yes or no option after a deflection for a user to choose if he/she is satisfied with the answer or not , it would be great to have it as Log a ticket' or 'Resolved' making more easier to understand what options entail

Ability to reset a users password via the integration.

Currently it's not possible to set a view to filter the current user only when setting up a view. This would be greatly appreciated as we have a growing amount of teams wanting to use Foqal in our org and being able to have a pre-made view for all agents would decrease any potential friction with adoption

Make the My Tickets view more similar and easier to create requests and see existing ones.

Integration with Cohere similar to OpenAI

Wondering when being able to download data into csv will be deployed. Being able to pull raw unfiltered data (everything that Foqal would be able to capture would be helpful.

Admins are unable to see what approvals are still outstanding to remind the approvers to take an action (or override them). Admins should have the ability to view al outstanding approvals.