K
Kenta Okamoto
Currently, any comment added to a standard Jira (not JSM) ticket syncs back to Foqal as a Public Response.
We would like to request a setting/toggle in the Jira integration to change this behavior, allowing these comments to sync as Triage Comments (Internal Notes) instead.
Why this is helpful
  1. Workflow Alignment: Our team does not send public messages from standard Jira. Having them sync as internal notes matches our workflow and prevents confusion.
  2. Flexibility: A toggle option allows other Foqal users to choose the behavior that best fits their team's needs.