Feature Requests

When an agent sends a message, it would be nice to have a feature that you can set that automatically follows up on the ticket without having to create a potentially complexed automation. This feature would be a setting where you just enter the timeframe where you would follow up and it takes into consideration if there was a response from the end user during that time. If there is still no response from the end user after the follow up message, you can set another amount of time to auto close the ticket

Create an automation that adds an emoji to an existing message or a root message. Context: Allow Agents to See Deflection Status In Slack ticket channels, if an employee clicks "yes" when the Foqal bot asks if their question was answered, the employee receives a "thank you message", but agents can't see this and are unsure if the employee still needs help or not. It'd be nice if there was an automation that would add the :white_check_mark: emoji to the message when the employee clicks "yes" [edit by Vlad]